Return Policy

1. Return Eligibility

Return requests may be considered by MORIX Innovations Private Limited only under limited and technically valid circumstances. A return request may be accepted only if:

• The device is completely dead, non-functional, or has a verified technical manufacturing defect
• A major technical glitch is identified and confirmed by the MORIX technical support team
• The issue is reported within 7 days from the date of delivery
• The product is within valid warranty/support conditions
• Invoice details and serial numbers match MORIX company records
• The product has not been physically damaged, tampered with, or improperly handled by the customer

Return approval shall remain subject to technical verification and final management approval.

Wrong Product Ordered by Customer

• If a customer has mistakenly ordered the wrong product, model, size, software plan, or configuration, return or replacement shall not be considered as a standard company policy.
• Any such request shall be considered only on a case-to-case basis and strictly subject to written approval from MORIX management.
• In most cases, MORIX reserves the right to reject return or replacement requests arising due to incorrect product selection by the customer.
• If exceptionally approved, additional charges such as logistics, handling, restocking, packaging, software reconfiguration, or processing charges may be applicable.

2. Non-Returnable Products

The following products and services shall not be eligible for return under any circumstances:

• Activated software licenses
• Subscription services and digital products
• Customized or specially manufactured products
• Used or installed products
• Products damaged due to customer handling or improper installation
• Products with physical damage, scratches, dents, or broken parts
• Products affected by liquid damage, voltage fluctuation, or environmental conditions
• Products repaired or modified by unauthorized persons
• Products without original packaging or invoice
• Clearance sale, special offer, or non-standard products unless specifically approved by MORIX

Once software licenses or digital services are activated, they shall be treated as fully consumed services and shall not qualify for return or cancellation.

3. Return Inspection & Approval

All returned products shall undergo detailed inspection and verification processes including physical condition inspection, serial number and invoice verification, technical diagnosis and testing, packaging and accessory verification, and warranty and purchase validation.

MORIX reserves the full right to approve or reject any return request, provide repair or replacement instead of return, reject products failing technical or physical inspection, and apply deductions for damages, missing accessories, packaging loss, or usage marks. Any product found damaged, tampered, incomplete, or inconsistent with the reported issue may be rejected and returned to the customer at applicable logistics charges.

4. Return Shipping Responsibility

• Customers may be required to arrange return shipping unless otherwise approved by MORIX.
• Packaging and transportation of returned products shall remain the customer's responsibility until the product is safely received at the authorized MORIX location.
• MORIX shall not be responsible for transit damage occurring during return shipment arranged by the customer.

5. Return Transportation & Logistics Charges

• In cases where the product is approved for return due to verified manufacturing defect, complete device dead condition, or confirmed technical malfunction under valid warranty conditions, the transportation or logistics charges may be borne by MORIX subject to internal approval.
• In all other situations — including wrong product ordered by customer, non-technical return requests, customer preference changes, improper usage issues, out-of-warranty cases, physical damage cases, and installation-related issues not caused by MORIX — the transportation, courier, packaging, loading/unloading, and logistics charges shall be fully borne by the customer.
• In certain exceptional situations, transportation or return-related charges may be handled based on mutual written communication, commercial understanding, or special approval between the customer and MORIX management.
• Any special approval regarding transportation support, return pickup, logistics handling, or charge adjustments shall be considered valid only if confirmed in written communication through authorized MORIX representatives.